Do I really need WordPress maintenance?
A WordPress site isn't something you do once and forget. Like a physical shop, it needs regular care: updates, backups, security and cleanup. Leave it to its own devices and it gets slow, vulnerable and slips down the rankings. Regular maintenance prevents exactly that.
Wouldn't AI be better at it?
AI builds basic sites in minutes, but when something breaks, data needs recovering or the site turns slow or vulnerable, no automation replaces someone who knows their stuff. Our maintenance gives you what no automatic tool can: a person who answers and makes decisions for your business.
What support do you offer and how do I reach you?
Support by email or tracked ticket from your «My account» page, plus private chat on Slack with immediate replies, depending on the plan. A real person from the team always handles it.
How many backups do you make, and how?
It depends on the plan: daily on the Web plan, every 6 hours on Premium and hourly on E-commerce. They're kept on external servers, on top of your host's, with restore guaranteed.
Do you maintain WooCommerce stores?
Yes. Payment-gateway checks and WooCommerce-specific tweaks and optimisations are part of the E-commerce plan, built for shops.
Do the plans include development or consulting hours?
Those are separate services and aren't part of the maintenance plans. If you need development or consulting, talk to us and we'll find the best solution at a fair price.
What if the service isn't for me?
You get a 30-day full-refund guarantee, no questions asked. If you decide to leave, we do it gracefully, knowing we're not the right fit for everyone.
How soon do you start once I've signed up?
As soon as we receive payment and the details we ask for when you sign up, we get the service running within 48 to 72 hours.
Does my site need to meet any requirements first?
To do a proper job, we don't take on sites that are already hacked or have serious security problems. If we spot something like that, we'll quote separately to get it ready before we start.
What updates do the plans include?
Safe, scheduled updates of WordPress, the theme and plugins (where they're licensed). We always check everything still works after updating.
Is there a size limit on the plans?
No. We maintain sites of any size and need, with no limits.